VERA EMB AURORA LACE DRESS

Length: 150cm
Detailed description: Long-sleeved lace dress, fitted silhouette, with cut-out detail on the shoulders, embellished with Swarovski pearls and Japanese Matsuno beads, comes with a separate lining.
Outer material: Aurora lace fabric with 72% Rayon, 26% Nylon, 2% Polyester content
Characteristics:
• Soft, lightweight, with moderate drape
• Slightly stretchy thanks to nylon
• Hand washable
• 3D raised lace patterns evenly spread on a thin mesh background

The product uses original metallic threads and has the ability to change colors complexly depending on the angle of light, similar to the aurora borealis or 3D images. Compared to conventional metallic threads, this material uses thinner metallic threads, making it softer and giving it a gentle sheen. The ability to weave thin metallic threads without breaking is a testament to Japan's proud craftsmanship.

HAND WASH
• Lace fabric has a delicate texture and raised embroidery patterns that can easily fray, unravel, or stretch if machine washed.
• Use cold or cool water (below 30°C).
• Use mild soap or detergent for lingerie or delicate items.
• Soak the fabric for no more than 10 minutes.
• Wash gently by squeezing – do not rub or scrub vigorously.
• Rinse thoroughly with cool water, a mild fabric softener can be used if needed.
• Absolutely do not wring vigorously.
DRYING AND IRONING
Drying:
• Lay flat on a towel or drying rack to maintain shape and prevent stretching.
• Do not dry directly in strong sunlight; dry in a shaded, breezy area.
Ironing:
• Avoid ironing if possible. If necessary:
• Use a steam iron or a low-temperature iron (below 100°C).
• Place a thin cloth over the lace surface before ironing to avoid direct contact that could damage the pattern.
FABRIC CARE WHEN NOT IN USE
• Store flat or rolled up. Absolutely do not fold, as this can create creases in the pattern.
• Use acid-free tissue paper to line between layers if stacking.
• Store in a dry, mold-free place, away from direct strong light – as prolonged exposure to light can fade colors or oxidize the lace threads.
• Avoid contact with sharp objects or zippers – these can scratch the tulle. IF THE PRODUCT HAS CRYSTAL EMBELLISHMENTS, DO NOT WASH OR RUB VIGOROUSLY AS THE STONES MAY CAUSE FABRIC TEARS AND SURFACE DAMAGE.

SHIPPING

International Orders

International orders are shipped via FedEx, DHL, J&T, or other available carriers.

Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.

All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.

Vietnam Orders

Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.

Important Notes

Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.

WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.

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EXCHANGE POLICY

1. REQUEST PERIOD

All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.

You may contact us via:

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels

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2. EXCHANGE POLICY

Orders Not Yet Shipped

If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.

Delivered Orders

You may request an exchange within 3 days of receiving your order, provided that:

• The item has not been worn, washed, altered, or otherwise used.
• The item remains in its original condition, free from stains, odors, makeup marks, or signs of wear.
• All original tags, accessories, and packaging are intact and included.
• The item is not part of a category that is ineligible for exchange due to hygiene reasons.
• Items discounted by more than 30% are not eligible for exchange.

Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.

Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.

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3. PRODUCT-RELATED ISSUES

If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.

After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:

• An exchange for another product of equivalent value, together with complimentary shipping where applicable; or
• Store Credit equivalent to the value of the affected product, which may be used to select or purchase another WHITE ANT product.

WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.

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4. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange:

• Underwear
• Tights
• Socks
• Lace leggings
• Other items designated by WHITE ANT as non-exchangeable for hygiene reasons
• Items discounted by more than 30%

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5. FINAL DECISION

WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.

WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.

CONTACT WHITE ANT

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292