International orders are shipped via FedEx, DHL, J&T, or other available carriers.
Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.
All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.
Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.
Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.
WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.
All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.
You may contact us via:
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels
If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.
You may request an exchange within 3 days of receiving your order, provided that:
Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.
Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.
If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.
After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:
WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.
The following items are not eligible for exchange:
WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.
WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
PIANA LONG BLACK COAT
International orders are shipped via FedEx, DHL, J&T, or other available carriers.
Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.
All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.
Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.
Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.
WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.
All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.
You may contact us via:
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels
If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.
You may request an exchange within 3 days of receiving your order, provided that:
Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.
Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.
If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.
After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:
WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.
The following items are not eligible for exchange:
WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.
WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
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