NARA PREMIUM ALPACA LONG COAT

Coat length: 142cm

Detailed description: Long camel wool coat, with a back slit and side pockets, lined with silk inside.

Material: Premium Alpaca fabric - High-class long camel wool with fabric composition of 75% Suri Alpaca - 20% Cashmere - 5% Nylon, made from the wool of the baby camelid Alpaca, mainly living in the Andes region.

Characteristics:
- Natural, soft material: Alpaca wool is finer, lighter, and softer than sheep's wool.
- Non-irritating to the skin, even for sensitive skin, as it does not contain lanolin.
- Excellent insulation: Warmer than regular wool due to its hollow fiber structure.
- High durability: Resistant to stretching and less prone to abrasion.
- Natural water resistance: Water-repellent and quick-drying, effectively preventing mildew.
- Variety of natural colors: Alpaca wool comes in about 22-24 different natural colors, from white, beige, gray to brown and black, minimizing the need for chemical dyeing.

Premium alpaca fabric is a high-class material that requires careful care to maintain its softness, durability, and extend its lifespan.

Usage notes:
• Avoid contact with sweat and grease: Although alpaca fibers have natural dirt-repellent properties, grease and sweat stains can leave difficult-to-remove marks.
• Do not wear too often: To prevent the fabric fibers from losing their elasticity, alternate use and allow the fabric time to "rest".

Washing instructions: DRY CLEAN ONLY, NO HEAT TUMBLE DRY

Drying instructions:
• Do not use a dryer: The heat from a dryer can shrink or damage alpaca fibers.
• Lay flat on a hanger.
• Avoid direct sunlight: Strong sunlight can fade the natural color of the fabric.

Storage instructions:
• Store in a cool, dry place: Avoid high humidity to prevent mildew.
• Use breathable storage bags: Do not use sealed plastic bags; opt for fabric bags or acid-free paper-lined storage boxes.
• Insect repellent: To prevent insects (like wool moths), use mothballs, camphor, or sachets containing lavender or cedar.

Ironing instructions:
• Low temperature: If ironing is necessary, use a low temperature or the wool/fur setting.
• Steam ironing: Place a thin cloth over the fabric and use a steam iron to avoid direct contact that could burn the fibers.

 

SHIPPING

International Orders

International orders are shipped via FedEx, DHL, J&T, or other available carriers.

Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.

All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.

Vietnam Orders

Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.

Important Notes

Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.

WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.

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EXCHANGE POLICY

1. REQUEST PERIOD

All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.

You may contact us via:

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels

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2. EXCHANGE POLICY

Orders Not Yet Shipped

If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.

Delivered Orders

You may request an exchange within 3 days of receiving your order, provided that:

• The item has not been worn, washed, altered, or otherwise used.
• The item remains in its original condition, free from stains, odors, makeup marks, or signs of wear.
• All original tags, accessories, and packaging are intact and included.
• The item is not part of a category that is ineligible for exchange due to hygiene reasons.
• Items discounted by more than 30% are not eligible for exchange.

Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.

Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.

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3. PRODUCT-RELATED ISSUES

If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.

After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:

• An exchange for another product of equivalent value, together with complimentary shipping where applicable; or
• Store Credit equivalent to the value of the affected product, which may be used to select or purchase another WHITE ANT product.

WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.

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4. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange:

• Underwear
• Tights
• Socks
• Lace leggings
• Other items designated by WHITE ANT as non-exchangeable for hygiene reasons
• Items discounted by more than 30%

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5. FINAL DECISION

WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.

WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.

CONTACT WHITE ANT

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292