LUMI WOOL LACY JACQUARD LONG BLACK DRESS

Dress length: 132cm

Detailed description: Off-the-shoulder long fitted dress with a front twist, slightly flared skirt, twisted detail at the bust, and a separate lining.

Material: Wool Lacy Jacquard fabric - Stretchy knit wool fabric with 86% Wool, 14% Polyamide.
This is a high-end knit fabric made from merino wool yarn with a raised jacquard pattern interwoven in a lacy style.

Features:
• Natural wool material: Made from wool, the fabric has good warmth retention, moisture absorption, and slight elasticity.
• Exquisite jacquard pattern: The raised woven pattern is detailed and has a classic feel.
• Lacy style: The texture can be delicate and breathable due to the lace weave, creating a soft, feminine, elegant, yet warm look.
• Good elasticity: As a knit fabric, this material is soft, stretchy, and hugs the body, ideal for sweaters, dresses, or scarves.

Washing instructions: Light steam dry cleaning recommended.

Water washing
1. Hand wash (preferred):
• Use cold water to prevent shrinkage.
• Use a mild detergent or a specialized wool wash solution.
• Gently squeeze the fabric to clean; do not rub vigorously to avoid damaging the jacquard pattern or lace threads.
2. Machine wash (if necessary):
• Select the delicate/wool cycle and use a laundry bag to protect the fabric.
• Do not wash with rough fabrics or items that bleed color.
Drying
• Do not wring forcefully: After washing, gently squeeze out water by hand or use a towel to absorb excess water.
• Dry flat: Lay the fabric flat on a surface to maintain its shape and prevent stretching.
• Avoid direct sunlight: Strong sunlight can fade or damage the pattern.
• Use low heat: Use the wool setting or the lowest heat setting on your iron.
• Steam iron: Place a thin cloth over the fabric before ironing to protect the lace and jacquard pattern.

Storage: Store in a cool, dry place with low humidity to prevent mildew or damage to the fabric structure.
• Avoid long-term hanging: Knit fabrics can stretch when hung; it is best to fold them neatly and store them in fabric bags or boxes.
• Insect repellent: Place sachets or mothballs to prevent insects from damaging the wool.

Usage notes
• Avoid wearing this fabric during strenuous activities or when in contact with sharp surfaces, as the lacy weave is prone to snagging.
• If there are stains, treat them immediately by blotting with clean water or mild soap before washing the entire garment.

SHIPPING

International Orders

International orders are shipped via FedEx, DHL, J&T, or other available carriers.

Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.

All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.

Vietnam Orders

Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.

Important Notes

Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.

WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.

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EXCHANGE POLICY

1. REQUEST PERIOD

All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.

You may contact us via:

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels

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2. EXCHANGE POLICY

Orders Not Yet Shipped

If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.

Delivered Orders

You may request an exchange within 3 days of receiving your order, provided that:

• The item has not been worn, washed, altered, or otherwise used.
• The item remains in its original condition, free from stains, odors, makeup marks, or signs of wear.
• All original tags, accessories, and packaging are intact and included.
• The item is not part of a category that is ineligible for exchange due to hygiene reasons.
• Items discounted by more than 30% are not eligible for exchange.

Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.

Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.

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3. PRODUCT-RELATED ISSUES

If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.

After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:

• An exchange for another product of equivalent value, together with complimentary shipping where applicable; or
• Store Credit equivalent to the value of the affected product, which may be used to select or purchase another WHITE ANT product.

WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.

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4. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange:

• Underwear
• Tights
• Socks
• Lace leggings
• Other items designated by WHITE ANT as non-exchangeable for hygiene reasons
• Items discounted by more than 30%

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5. FINAL DECISION

WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.

WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.

CONTACT WHITE ANT

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292