LACE CHOKER

Characteristics :

• Lightweight, breathable, and semi-sheer, creating a refined floral visual effect.
• Fine mesh surface with subtly raised floral texture; soft to the touch without excessive roughness.
• Polyester enhances durability and structural stability, while cotton provides a more natural and comfortable feel.

Care Instructions :

1. Washing

• Hand washing is recommended to preserve the lace structure and floral detailing.
• If machine washing, use a delicate/gentle cycle with water temperature below 30°C.
• Turn the garment inside out and place it in a laundry bag before washing.
• Use mild detergent without chlorine.
• Do not soak for extended periods or wring aggressively.

2. Drying

• Do not tumble dry.
• Lay flat or hang naturally using a padded hanger.
• Avoid direct sunlight to minimize fading and mesh distortion.

3. Ironing

• Iron at low to medium temperature (≤150°C).
• Preferably iron on the reverse side or place a thin cloth over the fabric while ironing.
• Avoid pressing directly and heavily onto the lace surface.

4. Storage

• Hang or fold flat; avoid prolonged compression.
• Avoid friction against rough surfaces, metal hardware, or zippers.
• Store in a dry, breathable environment; garment bags or fabric covers are recommended.

SHIPPING

International Orders

International orders are shipped via FedEx, DHL, J&T, or other available carriers.

Delivery times are estimates only and may be delayed during peak periods or due to customs clearance.

All orders must be prepaid in full. Shipping fees do not include import duties, taxes, or customs charges. Any additional fees are the responsibility of the customer and must be paid directly to the carrier or relevant authority.

Vietnam Orders

Free standard delivery is available for eligible in-stock items within Vietnam. Estimated delivery time is 3–5 business days.

Important Notes

Please ensure that your shipping address and contact information are correct before placing your order. Orders may not be modified or redirected once they have been processed.

WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt to support any exchange or product-related requests.

EXCHANGE POLICY

1. REQUEST PERIOD

All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.

You may contact us via:

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
Live Chat or other official WHITE ANT communication channels

2. EXCHANGE POLICY

Orders Not Yet Shipped

If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.

Delivered Orders

You may request an exchange within 3 days of receiving your order, provided that:

• The item has not been worn, washed, altered, or otherwise used.
• The item remains in its original condition, free from stains, odors, makeup marks, or signs of wear.
• All original tags, accessories, and packaging are intact and included.
• The item is not part of a category that is ineligible for exchange due to hygiene reasons.
• Items discounted by more than 30% are not eligible for exchange.

Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.

Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.

3. PRODUCT-RELATED ISSUES

If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.

After reviewing the information provided and inspecting the item where necessary, WHITE ANT will determine the appropriate solution, which may include:

• An exchange for another product of equivalent value, together with complimentary shipping where applicable; or
• Store Credit equivalent to the value of the affected product, which may be used to select or purchase another WHITE ANT product.

WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.

4. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange:

• Underwear
• Tights
• Socks
• Lace leggings
• Other items designated by WHITE ANT as non-exchangeable for hygiene reasons
• Items discounted by more than 30%

5. FINAL DECISION

WHITE ANT will review the information provided and inspect the actual condition of the item before determining the appropriate solution.

WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.

CONTACT WHITE ANT

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292