WARRANTY POLICY
(Applicable only to products present within Vietnam)

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1. Warranty Period

• 12 months warranty for premium product lines: Wool Coats & South American Camel Coats.
• 6 months warranty for all remaining products.

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2. Warranty Conditions

• The product is still within the warranty period.
• The product was purchased under promotions with a discount of no more than 50%.
• The product has defects related to quality issues.
• Fit issues arising during use due to body changes (weight gain or loss).
• Damage occurring during use (e.g., broken zipper, loose seams, etc.).

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3. Warranty Exclusions

• The product has been self-disassembled or repaired by the customer.
• Damage caused by mechanical impact leading to deformation, tearing, or irreparable scratches.
• Damage caused by mold, insects, or rodents.
• Damage caused by natural disasters, fire, or explosions.
• Products that are severely damaged, excessively torn, or deformed due to overuse or chemical exposure, and cannot be restored to their original condition.

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4. Warranty Process

Step 1: WHITE ANT staff receives the product, checks the warranty validity, assesses the condition and cause, and proposes an appropriate solution.

Step 2: If the product meets warranty conditions, staff will accept the item and issue a repair receipt to the customer.

Step 3: Upon collection, customers are required to present the receipt and carefully check the repaired product.

Note: If the customer is not satisfied with the repair quality, the warranty process may be repeated starting from Step 1.