EXCHANGE POLICY

Customer Service: cskh@whiteant.vn
Retail Hotline: +84 963 382 338
WhatsApp: +84 969 566 292

WHITE ANT is committed to providing the best possible shopping experience. Please inspect your items upon delivery and review the policy below carefully.

1. REQUEST PERIOD

All requests for product exchanges or product-related issues must be submitted to WHITE ANT within 3 days of receiving your order.

You may contact us via Email, Hotline, WhatsApp, Live Chat, or other official WHITE ANT communication channels.

WHITE ANT recommends recording an unboxing video and inspecting all items immediately upon receipt.

2. EXCHANGE POLICY

Orders Not Yet Shipped

If your order has not yet been handed over to the shipping carrier, please contact WHITE ANT for assistance with changing or exchanging your item.

Delivered Orders

You may request an exchange within 3 days of receiving your order, provided that:

• The item has not been worn, washed, altered, or otherwise used.
• The item remains in its original condition, free from stains, odors, makeup marks, or signs of wear.
• All original tags, accessories, and packaging are intact and included.
• The item is not part of a category that is ineligible for exchange due to hygiene reasons.
• Items discounted by more than 30% are not eligible for exchange.

Once WHITE ANT receives and inspects the item, we will confirm the appropriate exchange arrangement.

Shipping costs, import duties, customs fees, or other charges incurred during the exchange process may be the responsibility of the customer, depending on the circumstances.

3. PRODUCT-RELATED ISSUES

If you experience any issue with your product, please notify WHITE ANT within 3 days of receiving your order and provide clear photos or videos showing the condition of the item.

After inspection, WHITE ANT will determine the appropriate solution, which may include:

• An exchange for another product of equivalent value, together with a complimentary shipping code; or
• Store Credit equivalent to the value of the affected product, which may be used to select or purchase another WHITE ANT product.

WHITE ANT does not provide cash refunds or refunds to the original payment method, except where otherwise required by applicable law.

4. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange:

• Underwear
• Tights
• Socks
• Lace leggings
• Other items designated by WHITE ANT as non-exchangeable for hygiene reasons
• Items discounted by more than 30%

5. FINAL DECISION

WHITE ANT will inspect the actual condition of the item and determine the appropriate solution.

WHITE ANT reserves the final decision regarding all exchange requests and product-related issues.

Contact WHITE ANT:
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 963 382 338
WhatsApp: +84 969 566 292