WHITE ANT is committed to providing a smooth and reliable delivery experience. Please review our shipping policy and frequently asked questions before placing your order.
WHITE ANT offers Standard Delivery within Vietnam for eligible in-stock items.
Estimated delivery time is 3–5 business days from the date the order is placed.
For selected domestic orders, WHITE ANT may be able to arrange express delivery or delivery at a preferred time, subject to location, delivery conditions, and confirmation with our sales consultant.
Certain domestic orders may also be eligible for weekend delivery upon prior discussion and confirmation.
International orders may be shipped via FedEx, DHL, J&T, or other suitable international carriers, depending on the destination.
The estimated delivery time for international orders is 7–15 business days, depending on the destination country, customs procedures, and shipping carrier.
All delivery timeframes are estimates only. Delays may occur due to circumstances beyond WHITE ANT's control, including adverse weather conditions, natural disasters, customs clearance procedures, peak periods, or carrier-related delays.
Tracking information will be provided once your order has been handed over to the shipping carrier.
Please ensure that your billing information, shipping address, and contact details are accurate before placing your order.
Once an order has entered the shipping process or has been handed over to the shipping carrier, it cannot be cancelled, modified, or redirected.
If your order has not yet been packed or handed over to the shipping carrier, WHITE ANT may be able to assist with changes or cancellation requests, subject to the actual status of the order at the time your request is received.
For international orders, import duties, taxes, customs charges, and any other applicable fees are not included in the product price or shipping fees, unless otherwise stated.
Customers are responsible for checking and paying any applicable duties, taxes, customs charges, or additional fees required by the destination country or relevant authorities.
International orders may be subject to customs clearance procedures in accordance with local regulations.
If your order is held by customs, please contact WHITE ANT Customer Service and provide your order number and tracking number for further assistance. Customers remain responsible for completing any required customs procedures and settling applicable charges.
To help your order arrive as soon as possible, orders containing multiple items may be shipped separately at no additional shipping cost, where applicable.
Please note that split shipments may result in different delivery times for each item.
All orders are carefully prepared to ensure product safety and privacy during transportation.
WHITE ANT currently does not offer a personalized gift-wrapping service. However, all products are presented in WHITE ANT's standard packaging, making them suitable for gifting.
All products are carefully checked before shipment.
WHITE ANT recommends recording a clear unboxing video and inspecting your order immediately upon receipt. This may help support any requests related to product condition or exchanges.
For information regarding product exchanges or product-related issues, please refer to the WHITE ANT Exchange Policy.
For orders within Vietnam, the estimated delivery time is 3–5 business days from the date the order is placed.
For international orders, the estimated delivery time is 7–15 business days, depending on the destination country and shipping carrier.
Delivery times may vary due to force majeure events or other circumstances beyond our control, including weather conditions, natural disasters, customs procedures, peak periods, or transportation delays.
Tracking information will be provided once your order has been handed over to the shipping carrier.
Import duties, taxes, and customs charges are not included in the product price or shipping fees unless otherwise stated.
Customers are responsible for any applicable duties, taxes, or additional charges required by the destination country or relevant authorities.
WHITE ANT currently provides standard delivery services.
For selected domestic orders, we may be able to arrange express delivery or delivery at a preferred time, depending on the delivery location and actual conditions.
Please contact our sales consultant or Customer Service team to discuss and confirm the most suitable delivery option.
For standard delivery services, orders are generally delivered from Monday to Friday, depending on the operating schedule of the shipping carrier.
For selected domestic orders, weekend delivery may be available upon prior discussion and confirmation with our sales consultant, subject to location and delivery conditions.
Depending on the destination and delivery address, WHITE ANT may use FedEx, DHL, J&T, or other suitable domestic and international shipping carriers.
International orders may be subject to customs clearance procedures in accordance with the regulations of the destination country or region.
If your order is held by customs, please contact WHITE ANT Customer Service and provide your order number and tracking number for further assistance.
Customers are responsible for completing any required customs procedures and paying any applicable duties, taxes, customs charges, or additional fees.
Orders cannot be cancelled once they have entered the shipping process or have been handed over to the shipping carrier.
If your order has not yet been packed or handed over to the carrier, you may contact your sales consultant or WHITE ANT Customer Service to request cancellation.
Cancellation requests will be reviewed based on the actual status of the order at the time the request is received.
If your order has not yet been handed over to the shipping carrier, WHITE ANT may be able to assist with changing the size or item, subject to product availability.
If your order has already been handed over to the shipping carrier, please receive your order and submit an exchange request in accordance with the WHITE ANT Exchange Policy.
WHITE ANT currently does not offer a personalized gift-wrapping service.
However, all products are carefully presented in WHITE ANT's standard packaging, including appropriate bags, boxes, and accompanying materials, making them suitable for gifting.
All orders are packed in a white paper box and protected with secure, environmentally conscious, unbranded outer packaging to ensure product safety and privacy during delivery.
Products are wrapped in WHITE ANT branded white tissue paper.
Accessories such as leather goods, belts, and jewelry may be placed in a WHITE ANT branded fabric pouch, where applicable.
Depending on customer requirements, destination country regulations, and customs requirements, international orders may include an invoice or other documents necessary for customs clearance.
If you require an invoice or additional documentation, please contact WHITE ANT for assistance.
Payment is processed once you complete and confirm your order.
For any questions regarding shipping or your order, please contact WHITE ANT:
Customer Service: cskh@whiteant.vn
Retail Hotline: +84 0963 382 338
WhatsApp: +84 969 566 292
